Privacy policy
1. Introduction
Otavioz is committed to protecting your privacy and handling your personal data in full compliance with Vietnam’s strict regulations, specifically the Law on Protection of Consumer Rights and Decree No. 13/2023/NĐ-CP on Personal Data Protection.
2. Information We Collect
To provide our services effectively, we collect the following types of personal information from our customers:
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Personal Identification Data: Name, email address, phone number, and billing/shipping information. (Note: For any postal address details required for order fulfillment, please refer to our provided delivery interface; for data privacy concerns regarding addresses, contact us at helpdesk@otavioz.com).
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Transaction Data: Details about the products you purchase, payment transaction IDs, and order history.
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Device and Technical Data: IP address, browser type, and operating system to enhance our website's performance.
3. How We Use Your Information
We use the collected information solely for legitimate business purposes, including:
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Processing and delivering your orders accurately.
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Sending order confirmations, shipping updates, and support emails.
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Responding to your customer service inquiries and requests submitted via helpdesk@otavioz.com.
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Improving our website, products, and user experience (upon obtaining your explicit consent where required by law).
4. Data Security and Retention
We implement robust technical and organizational security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Your personal data will be retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by Vietnamese law.
5. Your Rights
Under Decree No. 13/2023/NĐ-CP, you have the right to access, rectify, delete, and request the restriction of processing your personal data. You also have the right to withdraw your consent at any time. To exercise these rights, please send a clear request to us at helpdesk@otavioz.com. We will respond within the timeframe mandated by Vietnamese law.
6. Policy Updates
We reserve the right to update this privacy policy periodically to reflect changes in legal and operational practices. We encourage you to review this page regularly. For any questions about our privacy practices, contact us at helpdesk@otavioz.com.